Changing network provider but want to keep your old phone number?  

Porting your number is a simple and easy process when you change network provider. To keep your old number you must contact your current provider and request a Porting Authorisation Code (PAC).


A PAC code is given to you immediately over the phone or within two hours by text. This time frame is stipulated by the telecommunications regulator. So if you don’t get it, you’ve got cause to complain. You’ll probably need to text everyone in your address book to tell them you’ve got a new number. 


A PAC must be provided to you immediately over the phone or within two hours by text and is valid for 30 days. If you have 25+ MPNs, this is classed as a bulk PAC request and your current provider has 10 working days to provide your PAC codes.


We’ll take care of everything else We take the time to design a migration plan as unique as your business to ensure everything is covered. Whether this is sim fulfilment, which enables us to label sims with individuals’ names and numbers or distributing devices and sims to individuals’ homes. 


Once your welcome call has been completed by our implementation team, your hardware and sims will be despatched the next day; once received, you’ll be able to schedule a port date. On the morning of your chosen port date, your current mobile phone numbers will transfer to the O2 sims provided.


Once completed, your service with your current supplier is disconnected.


Head on over to our business mobile solutions page for more information.


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