Phone

The majority of countries do support UK data usage so you will be able to use your business phone’s data while overseas.

 

However, be wary that roaming charges and tariffs can vary between countries so make sure you understand any charges you might face before using your business phone

It is possible that you could face additional charges if one of your employees exceeds the data allowance on their business phone

 

Can I update my phones and contract before it has expires?
Of course, you can… no problem.. if you want to upgrade your O2 business phones early, get in touch with us and we’ll be able to run you through the different options available to you.

All you need to do is get a Porting Authorisation Code (PAC) number from your current business phone provider and then give that code to us.
You can ask for this number by texting or calling your current provider.
We can then transfer your current phone number over to your new SIM card.
This will only transfer the phone number to the SIM card, you can’t use a PAC code to transfer files or the contents of your phone.
The PAC number will usually be valid from 30 days after it’s issued, but it’s best to give it to us as soon as possible so you have the number transferred to your new phone quicker.
If you don’t give us the PAC number within the timeframe, you might need to request a new one

Once you’ve given us the PAC number, we’ll content your current network to schedule the switch of number to your new SIM card.
It can take a few working days for the number to transfer.

If your business mobile phone or SIM card is lost or stolen then you need to get in touch with us as soon as possible so we can put a block on the phone to stop it being used.
If you require a replacement phone we can arrange to have one sent out to you within a few working days

 

Broadband/ Fibre

With Broadband and Fibre, have I got to go on the BT network or can I choose another provider?

 

There are multiple networks so we can choose from a wide range or providers.

Can I have Fibre in my area?

We go through stringent checks to see what’s available for you within your postcode, if we can, we will

The latest version of our speedtest actually displays six speed results, four for download and two for upload (some specialised versions may only show four figures. At the simplest level the figure you should normally quote is the Avg (Average) HTTPx6 figure.

 

The average TBB figure on a broadband connection that is performing well should be the same or very similar to the HTTPx6 figure. The TBB figure will give you a good idea of how your connection performs with regards to streaming video

 

How can I measure my speed test?

 

We have a selection of recommended websites to use that will give you a most accurate speed test, ask your account manager to help you.

Got a question? Get in touch

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